High Database Load Causing Degraded Performance

Incident Report for Venice

Resolved

This incident has been resolved.
Posted Jul 28, 2025 - 22:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 28, 2025 - 21:21 UTC

Update

We are continuing to investigate this issue.
Posted Jul 28, 2025 - 20:59 UTC

Investigating

We're currently investigating an issue causing high database load, which is leading to degraded performance across the app. Our engineering team is actively working to identify the root cause and restore full performance as quickly as possible.
Posted Jul 28, 2025 - 20:43 UTC
This incident affected: Venice App and Venice API.