Cloudflare Outage impacting Venice app and API

Incident Report for Venice

Resolved

This incident has been resolved.
Posted Nov 19, 2025 - 01:43 UTC

Update

Our services are currently operating normally.
Posted Nov 18, 2025 - 19:07 UTC

Update

Update from Cloudflare: We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
Posted Nov 18, 2025 - 12:31 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 18, 2025 - 12:25 UTC

Update

Unfortunately, Cloudflare is still experiencing an issue which impacts multiple customers: Widespread 500 errors,
Posted Nov 18, 2025 - 12:23 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 18, 2025 - 12:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2025 - 12:15 UTC

Update

Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing.
Posted Nov 18, 2025 - 12:13 UTC

Investigating

We are currently investigating this issue.
Posted Nov 18, 2025 - 11:57 UTC
This incident affected: Venice App, Venice API, and Venice API Docs.